Coronavirus Airline Policies

Book your flight with confidence using these flexible change options

Flexible Airline Policies: Coronavirus

last updated: April 22, 2020

Each of StudentUniverse's 220+ airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. Airlines have been updating their policies regularly as the situation is changing. While airlines that have cancelled flights directly into areas with coronavirus outbreaks will provide refunds, many airlines are offering to waive change and/or cancellation fees for flights booked in the next few weeks to provide you with protection and flexibility with upcoming travel plans. All of these airline-specific policies also apply to tickets booked through StudentUniverse. We are happy to help you with changing or cancelling your ticket, but we are bound to each airline's current policy. Here's the latest from the airlines. For more information about the coronavirus situation, check out our answers to your most frequently asked coronavirus questions.

Flexibility Policies by Airline

Alaska Airlines

Free changes on flights purchased on or before 26 February 2020 and new tickets purchased between 27 February 2020 - 31 Ma 2020 for travel through April 2021.

American Airlines

Free changes for tickets bought before 31 May 2020 for travel between 1 March 2020 - 30 September 2020. No change fees on all future travel for flights bought between 1 March 2020 - 31 May 2020.

British Airways

You can change your destination, date of travel, or both, with no change fee for all new bookings made up to 31 July 2020 for travel between now and 31 December 2020.

Delta Air Lines

Free changes on all travel between March and September 2020, as well as tickets purchased between 1 March 2020 and 31 May 2020.


Free changes for flight bookings up to 30 September 2020 for travel before 30 September 2021.

Qatar Airways

Free changes for any bookings (current or new) for travel up to 31 December 2020.

Singapore Airlines

Singapore Airlines is offering complimentary rebooking for all SIA and SilkAir tickets issued from 5 March to 30 June 2020.

United Airlines

Free changes for any booking made on or before 2 March 2020 for travel through 31 December 2020.

Virgin Atlantic Airways

Free changes for bookings made on or after 19 March 2020 and on or before 30 June 2020 for travel up to and including 31 December 2020.

Frequently asked questions about the coronavirus

Is it still safe to travel right now?

Should I cancel my flight?

How safe are airports and planes in general right now?

Will the coronavirus affect travel later this summer or this year?