Contact Us


Answers to many common questions are available on our FAQ page. If you haven't received your flight confirmation, check your bulk/spam folders.


1 800 270 725 (Toll-free within Australia)

+1 617 321 3153 (International)*

* INTERNATIONAL CALLERS: Please note: the international dialing prefix (instead of the "+") may vary in different countries. Most use "00" but a few are different (e.g., the US uses "011").          If calling from an Australia landline, dial 0011-1-617-321-3159.

Or try this helpful International Dialing reference.

 Contact form / email (non-urgent issues):

Fill out our Contact form or send an email to We will prioritize flights in the next 24-48hrs. Please include your departure date in the subject line.

 Social (non-urgent issues):

Private message / DM: Facebook or Twitter.

RED/Xiaohongshu (non-change/cancellation issues): StudentUniverse.


If you have questions about an existing reservation booked through our site, please contact the phone/e-mail on your confirmation. If you are overseas, please refer to the confirmation you received for a list of the customer service number for your country, and the direct number for your hostel.

StudentUniverse does not have access to your hotel/hostel booking. If for any reason you do not receive a timely response from the contacts on your confirmation, please e-mail us your confirmation number and any relevant information, and we will assist you to the best of our abilities.

GDPR and data erasure requests

If you would like to submit a request for us to delete your personal information from our database, please submit the form on this page or send an email to including the email address you've used when signing up and/or booking with us.


 Corporate address: Flight Centre Travel Group Limited dba StudentUniverse, 275 Grey Street, South Brisbane, QLD, 4104 Australia


If you're a reporter looking for stats and facts, survey data, or expert commentary, please email our Public Relations team for more information. Please note: this email is not monitored for customer service queries.