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ALERT: COVID-19 / Coronavirus update 2 August 2021

Travel restrictions in Australia and around the world are changing rapidly. For travel to/from/within Australia, please refer to the official Home Affairs website. For all other travel, please check the appropriate locality website to ensure you meet testing and quarantine requirements.

Due to travel restrictions and cancellations, and the impact of Omicron on both global travel and staff safety, we're experiencing high call volumes and longer-than-usual wait times. If your flight or request isn't urgent, please send an email to or contact us via Facebook or Twitter. For urgent matters, please give us a call and be patient as we will be with you as quickly as possible.


Answers to many common questions are available on our FAQ page. For information more specifically about the coronavirus and help for flights impacted by COVID-19, please see our Coronavirus hub. If you haven't received your flight confirmation, check your bulk/spam folders.


1 800 270 725 (Toll-free within Australia)

+1 617 321 3153 (International)*

Chinese agents

400 652 5060 (6AM-8PM GMT+8, toll-free within mainland China)

+1 617 321 3159 (8AM-10PM GMT+10, from other locations)

* INTERNATIONAL CALLERS: Please note: the international dialing prefix (instead of the "+") may vary in different countries. Most use "00" but a few are different (e.g., the US uses "011").          If calling from an Australia landline, dial 0011-1-617-321-3159.

Or try this helpful International Dialing reference.

 Contact form / email (non-urgent issues):

Fill out our Contact form or send an email to We will prioritize flights in the next 24-48hrs. Please include your departure date in the subject line.

 Social (non-urgent issues):

Private message / DM: Facebook or Twitter.

WeChat Service Account: StudentUniverse服务号 (ID: SU_service, Chinese agents).


If you have questions about an existing reservation booked through our site, please contact the phone/e-mail on your confirmation. If you are overseas, please refer to the confirmation you received for a list of the customer service number for your country, and the direct number for your hostel.

StudentUniverse does not have access to your hotel/hostel booking. If for any reason you do not receive a timely response from the contacts on your confirmation, please e-mail us your confirmation number and any relevant information, and we will assist you to the best of our abilities.

GDPR and data erasure requests

If you would like to submit a request for us to delete your personal information from our database, please send an email to including the email address you've used when signing up and/or booking with us.


 Corporate address: Flight Centre Travel Group Limited dba StudentUniverse, 275 Grey Street, South Brisbane, QLD, 4104 Australia


If you're a reporter looking for stats and facts, survey data, or expert commentary, please email our Public Relations team for more information. Please note: this email is not monitored for customer service queries.