Answers to many common questions are available on our FAQ page. If you haven't received your flight confirmation, check your bulk/spam folders.
1 800 270 725 (Toll-free within Australia)
+1 617 321 3153 (International)*
* INTERNATIONAL CALLERS: Please note: the international dialing prefix (instead of the "+") may vary in different countries. Most use "00" but a few are different (e.g., the US uses "011"). If calling from an Australia landline, dial 0011-1-617-321-3159.Or try this helpful International Dialing reference.
Contact form / email (non-urgent issues):
Social (non-urgent issues):
WeChat Service Account: StudentUniverse服务号 (ID: SU_service, Chinese agents).
RED/Xiaohongshu (non-change/cancellation issues): StudentUniverse.
If you have questions about an existing reservation booked through our site, please contact the phone/e-mail on your confirmation. If you are overseas, please refer to the confirmation you received for a list of the customer service number for your country, and the direct number for your hostel.
StudentUniverse does not have access to your hotel/hostel booking. If for any reason you do not receive a timely response from the contacts on your confirmation, please e-mail us your confirmation number and any relevant information, and we will assist you to the best of our abilities.
Corporate address: Flight Centre Travel Group Limited dba StudentUniverse, 275 Grey Street, South Brisbane, QLD, 4104 Australia
If you're a reporter looking for stats and facts, survey data, or expert commentary, please email our Public Relations team for more information. Please note: this email is not monitored for customer service queries.