COVID-19 Testing & PPE Policy
Different regions, countries,
airlines are adopting policies regarding PPE and testing upon entry. Please be sure
to check the latest policy for any country you will visit or transit to ensure you have the
correct tests and paperwork before travel. You can check your airline's website, as well as the International Airline Transport Association's global list.
Airline changes and cancelations
If you have been notified that your
has a change, you may want to first check your airline's website
to see their specific policies, and then call us for more information about your specific
flight. If your flight is more than 2 weeks away, you may prefer to email in order to avoid
If the airline cancelled your flight,
they may be offering refunds.
Please email us with your full name, StudentUniverse reservation code and a brief
the situation and allow us 2-3 weeks to get back to you due to the volume of requests.
note, your ticket may still be subject to StudentUniverse cancellation fees as per the
listed under the rules of your ticket.
Airline systems are currently extremely
backlogged. If you're
eligible for a refund, it can take 4-6 weeks or longer for the airline to approve and an
additional several weeks to issue. We will send periodic updates by email, but we ask you to please be patient.
To change or cancel your upcoming flight
Please read the FAQs, then contact us.
StudentUniverse is bound to each
airline's policy. You can check your
airline's policy first on their website so you have an idea of what you might be
Other COVID-19 questions
For more info about the
coronavirus and how it has affected, or may affect, your travel plans, please see our Coronavirus hub page, which includes an FAQ page.