Coronavirus Airline Policies

Book your flight with confidence using these flexible change options

Flexible Airline Policies: Coronavirus

last updated: 28 July, 2020

Each of StudentUniverse's 220+ airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. Airlines have been updating their policies regularly as the situation is changing. While airlines that have cancelled flights directly into areas with coronavirus outbreaks will provide refunds, many airlines are offering to waive change and/or cancellation fees for flights booked in the next few weeks to provide you with protection and flexibility with upcoming travel plans. All of these airline-specific policies also apply to tickets booked through StudentUniverse. We are happy to help you with changing or cancelling your ticket, but we are bound to each airline's current policy. Here's the latest from the airlines. For more information about the coronavirus situation, check out our answers to your most frequently asked coronavirus questions.

Flexibility Policies by Airline

Alaska Airlines

Free changes on flights purchased on or before February 26, 2020 and new tickets purchased between February 27- September 8, 2020 for travel through one year from the original travel date.

American Airlines

Free changes for all tickets purchased by July 31, 2020 or for existing tickets with travel dates through September 30, 2020.

British Airways

You can change your destination, date of travel, or both, with no change fee for all new bookings made up to August 31, 2020 for travel between now and April 30, 2021.

Delta Air Lines

No change fees on all Delta bookings made through July 31, 2020.


Free changes for flight bookings up to September 30, 2020 for travel before September 30, 2021.

Qatar Airways

Free changes for any bookings (current or new) for travel up to 31 December 2020.

Singapore Airlines

Singapore Airlines is offering complimentary rebooking for all SIA and SilkAir tickets issued from 5 March to 31 August 2020.

United Airlines

For tickets issued between April 1, 2020, and July 31, 2020, customers will be permitted to change free of charge to a flight of equal or lesser value for travel up to 12 months from the original ticket issue date.

Virgin Atlantic Airways

Free changes for bookings made between March 1, 2020 and August 31, 2020 for travel up to and including April 30, 2021. Potential differences in fare may apply.

Frequently asked questions about the coronavirus

Is it still safe to travel right now?

Should I cancel my flight?

What are airlines doing to keep passengers safe?

Will the coronavirus affect travel later this summer or this year?