Coronavirus Airline Policies

Book your flight with confidence using these flexible change options

Flexible Airline Policies: Coronavirus

last updated: 11 January, 2021

Each of StudentUniverse's 220+ airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. Airlines have been updating their policies regularly as the situation is changing. While airlines that have cancelled flights directly into areas with coronavirus outbreaks will provide refunds, many airlines are offering to waive change and/or cancellation fees for flights booked in the next few weeks to provide you with protection and flexibility with upcoming travel plans. All of these airline-specific policies also apply to tickets booked through StudentUniverse. We are happy to help you with changing or cancelling your ticket, but we are bound to each airline's current policy. Here's the latest from the airlines. For more information about the coronavirus situation, check out our answers to your most frequently asked coronavirus questions.

Flexibility Policies by Airline

Alaska Airlines

Free changes on flights purchased on or before 26 February 2020 and new tickets purchased between 27 February 2020 - 31 March 2020 for travel through one year from the original travel date.

American Airlines

Free changes for all US domestic and short-haul international tickets (not including Basic Economy) booked or or after 31 August, 2020; and free changes on all long-haul international tickets originating in North or South America (not including Basic Economy) booked or or after 19 November, 2020. AA is alway waiving change fees on any existing tickets for travel 1 March, 2020 – 31 March, 2021.

British Airways

You can change your destination, date of travel, or both, with no change fee for all new bookings made from 3 March 2020 onwards for travel between now and 31 August 2021.

Delta Air Lines

No change fees on all Delta bookings made through 31 March, 2021.


Free changes for any existing and new bookings for travel within 12 months from the original purchase date.

Qatar Airways

Free changes for any tickets (current or new) issued on or before 30 April 2021.

Singapore Airlines

Singapore Airlines is offering complimentary rebooking for all SIA and SilkAir tickets issued from 5 March 2020 to 28 February 2021.

United Airlines

For tickets issued between 1 April, 2020, and 31 March, 2021, customers will be permitted to change free of charge to a flight of equal or lesser value for travel up to 12 months from the original ticket issue date. For tickets (excluding basic economy tickets) purchased from 1 September 2020 onward, no change fees will be charged if you're traveling within the U.S., or between the U.S. and Mexico or the Caribbean, or from the U.S. to other international destinations.

Virgin Atlantic Airways

2 Free date changes and 1 free name change for bookings made before 31 December 2021. Potential differences in fare may apply.

Frequently asked questions about the coronavirus

Is it still safe to travel right now?

Should I cancel my flight?

What are airlines doing to keep passengers safe?

Will the coronavirus affect travel later this summer or this year?